|
|
|
 |
What is
the cost to use eurores.com? |
 |
There is absolutely no
cost to use eurores.com. It is a free service for our
customers.
|
|
How does
the "eurores.com - Euro Reservation System"
work? |
|
eurores.com gives you
the chance to book on-line the desired lodging.
In few words, eurores.com operates as a secure and simple
channel of communication between you and the lodgings,
ensuring you the possibility to search, choose and book
on-line the accommodation which satisfies your needs.
|
|
How do
I search for a lodging?
|
|
| 1. |
First of all you have to choose your final destination:
eurores.com operates in Italy, Europe and also abroad
through our business partners. |
| 2. |
Then, you could select properties through our
searching engines (per type, price, period, services,
name etc…) or simply decide to list all properties
in our database. |
| 3. |
Each lodging has its own web pages with the description
of the property, rooms, services, map, prices, policy,
and availability calendar.
|
|
|
Are prices
per room or per person? |
|
Prices are indicated always
per room: only in few cases (ex:Dorm Rooms) we indicate
the price per person.
|
|
How does
my reservation take place? |
|
Once you have checked
the availability of the property for the selected period,
type and number or rooms, you shall fill eurores secure
booking form.
You'll receive soon to your email address an acceptance
message directly from the property. Please consider that
your reservation is not considered confirmed until you
have received that message.
|
|
How long
will it take to receive the confirmation from the property? |
|
Speediness is one of our
main goals: we operate in order you can receive an answer
from the property as soon as possible, usually in few
hours or even less (of course this may vary from property
to property).
We know your needs: Euro Reservation System warrants that
you will receive a reply within 24 hrs.
|
|
What's
the Reservation Number for? |
|
At the time you send your
booking form you receive the Reservation Number.
Please remember to mention it in each further request
or communication with us or with the property.
|
|
Can I make
specific requests regarding my reservation? |
|
Yes, when
sending your reservation request, there is a blank space
where you can add specific notes or requests that can
be sent directly to the property.
|
|
Are taxes
included in the total price of my reservation? |
|
Yes, eurores.com operates
with transparency and clear rates.
|
|
Is breakfast
included in the price? |
|
This varies from property
to property: however it's always indicated in each property
description and in the booking form.
|
|
How will
I be contacted by the accommodation provider? |
|
By email, using the email
address provided by you in the booking form.
|
|
How can
I contact the selected property? |
|
The property itself will
send you all necessary details in the confirmation message.
|
|
Why do
you need my credit card details? |
|
The accommodation providers
need your credit card in order to confirm your reservation:
this represents their warranty in the event you fail to
arrive or cancel your reservation in less than the time
allowed in the stated property's cancellation policy.
In addition, your credit card is necessary to pay the
not-refundable deposit. This deposit (usually 10% of total)
will be charged always AFTER you receive the confirmation
from the selected property.
|
|
How can
I give you my credit card details? |
|
You can submit your card data using the booking form via our secure server, or via fax. 0039.0648916434
Only in the first case your reservation will be processed
immediately.
|
|
My credit
card number is correct, but the property is not accepting
it. Why? |
|
There are a few possibilities:
· the card expiration date precedes the reservation
date;
· you have reached your credit limit;
· there is a computer error.
|
|
How can
I be sure that my data are protected? |
|
The information you provide
to eurores.com com is protected using 128-bit Secure Socket
Layer (SSL) encryption, ensuring the highest level of
security of the data transmission.
We place the security of our internet transactions and
of our customers' personal data as our top priority.
Our security system is certified by VeriSign, world leader
in Internet security.
You can read our Privacy
and Security statements
for further details.
|
|
Can I cancel/modify
my reservation? |
|
Yes: any change to your
reservation must be notified directly to the individual
property, accordingly to its cancellation policy. We cannot
process any cancellation or change after you have received
confirmation. Please email or phone the individual properties,
indicating your Reservation Number.
|
|
What is
the cancellation policy? |
|
Each property has its
own cancellation policy which indicates the time before
you may cancel/modify your reservation without further
penalties. The cancellation policy is indicated in the
property description, in the booking form and in the confirmation
message.
We suggest to read it carefully, to avoid any unpleasant
misunderstanding.
|
|
What shall
I give to the hotel, b&b etc… at the time of
check-in? |
|
To make your check-in
easier, we suggest to keep with you a copy of the confirmation
email, containing the property data and the details of
your reservation.
|
HUNGARY
AFRICA
Useful link
